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Terms And Conditions

1. Disclaimer

1.1 This Website is provided by CellarVie Wines Limited for your personal use subject to the following terms and conditions. By using the Website you agree to be bound by these Terms.
1.2 This Website and the information on this Website may be changed or updated without notice.
1.3 CellarVie Wines has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, CellarVie Wines takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
1.4 CellarVie Wines shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
1.5 All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. CellarVie Wines makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
1.6 CellarVie Wines assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and CellarVie Wines will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
1.7 CellarVie Wines also prohibits all persons from providing hypertext or other links to the www.cellarviewines.com website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.

2. Age Restrictions

2.1 It is against the law to sell or supply intoxicating substances to persons under 18 years of age in the UK. All customers must confirm prior to ordering their date of birth. Anyone under the age of 18 will not be allowed to place an order. If our delivery couriers are in doubt of the age of the recipient of an order they may request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

3. Delivery
 
3.1 Delivery is £6.95 per address for all locations except the out of area codes listed in 3.2 where it is £14 per address.
3.2 Out of area post codes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH12-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.
3.4 For the following postcodes we are cannot guaranteed 24 hour delivery I'm afraid but the price remains £6.95 : AB30,31,33-38,41-45,51-56,63, DD8-10, FK8 3--, FK17-21, PH10-11, TD15 2--.
3.3 On mainland UK orders placed after 1pm we will dispatch your order the following day on 24 hour delivery, excluding weekends. Orders placed post 1pm on Friday will be dispatched on Monday on 24 hour delivery.

4. Non-Delivery and Cancellation

4.1 If you believe a wine from CellarVie Wines is spoilt or if a bottle(s) has broken then we will refund or replace it with the same wine or if this is not possible another similar wine of equal or greater value. If the delivery is outside the mainland UK we will refund the bottle(s).
4.2 You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened and intact. We will refund the price of the order excluding any delivery charge and less the cost incurred to collect the wine.
4.3 Occasionally a wine you order may go out of stock. If this is the case we will contact you to inform you of the potential delay or offer you an alternative wine of equal or greater value.
4.4 Claims for non-delivery must be made within three weeks of your order date.
4.5 Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible.
4.6 We will always endeavour to deliver the correct vintage of the wine you have ordered. If the wrong vintage is delivered we will of course collect the wine if required and refund in full. CellarVie Wines is under no obligation though to source the original vintage ordered if it is no longer available.

5. Privacy Policy

5.1 When you make a purchase from the CellarVie website, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to CellarVie Wines maintaining, recording, holding and using personal data we collect about you.
5.2. Except where the law permits or unless you specifically agree, Cellar Vie Wines does not sell or rent your personal data to others outside CellarVie Wines. We only share you order information with our warehouse and courier so your purchases may be delivered. Trustpilot receive basic order information and your email address so they can collect reviews independantly on our behalf.
5.3 Additional information will also be collected to allow CellarVie Wines to optimise your experience and send you special offers which we feel will be of interest to you. If you would prefer not to receive emails from CellarVie Wines please go to the My Account section of the website where you can update your email notification preferences. Or call us on: +44 (0)20 8892 3042 (standard national rates). Lines open from 9am - 5pm weekdays.
5.4 CellarVie Wines uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality.
5.5 If you have any questions relating to privacy matters please contact us by email on help@cellarviewines.com

6. Data protection

6.1 CellarVie Wines is fully committed to the Data Protection Act 1998 and is dedicated to the privacy of your information.

7. Intellectual Property Rights

7.1 All copyright, database rights, trademarks (including the CellarVie Wines ® trademark) and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of CellarVie Wines, or the applicable licensor.
7.2 Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of CellarVie Wines) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
7.3 Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with CellarVie Wines or using this website as a shopping resource

8. Security

8.1 For the ultimate security CellarVie Wines does not store or even process your credit card details. All processing is done directly through HSBC.
8.2 Whilst CellarVie Wines makes reasonable attempts to exclude viruses or other destructive computer codes from the Website, it does not accept any obligation, gives no assurance and assumes no liability or responsibility (whether express or implied) in relation to viruses or such computer code. You should take all appropriate safeguards before using the Website or downloading from the Website.

9. Payment and pricing

9.1 Payment for wine is required at point of order and can be made by major credit card, debit card.
9.2 In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any wine that you have ordered, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase and we will usually endeavour to ask you to email us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, do not reply within the stated time, or if we are unable to contact you, then we will cancel the order and refund the amount paid. In no circumstances will we be obliged to proceed with your purchase of wine at an incorrect price, even if we have accepted your order for wines displayed at the incorrect price and/or failed to inform you of the error.
9.3 All prices include VAT and duty.
9.4 Any promotional codes used do not discount the postage and packing fee.
9.5 The cost of postage and packing does not count towards any value thresholds associated with any promotional codes.
9.6 Any voucher code offers displayed on site are for orders taken and completed online only.

10. Ticket Raffle Competitions

10.1 CellarVie Wines reserves the right to cancel or amend the Competition or these Rules at any time without prior notice.
10.2 One entry per household. All entrants must be aged 18 or over. All entrants must be registered with www.cellarviewines.com.
10.3 Membership is free. To qualify to enter the Competition you must be resident in the United Kingdom. Winners will be drawn from our database of members at midnight GMT on the last day of competition.
10.4 The prize draw and prize details will be announced via email and the winners are required to notify CellarVie Wines Ltd of the acceptance of their prize within 24hours of notification. In the event of non-acceptance within the specified period, or if the person is not contactable, CellarVie Wines Ltd reserves the right to forfeit the prize.
10.5 Prizes are non-transferable and there is no cash alternative.
10.6 Employees of CellarVie Wines Ltd or any company involved in the Competition, are not eligible to enter.
10.7 In the event of any dispute regarding the competition, the decision CellarVie Wines is final and no correspondence or discussion shall be entered into.

11. Cookies

11.1 Please be aware that by using the site, information and data may be automatically collected through the use of Cookies. “Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits and, as an example, recall your email address or username if this has been previously supplied.
11.2 What sort of cookies do we use?
11.2.1 Strictly necessary cookies - Essential cookies that enable you to browse the site and use its features.
11.2.2 Functionality cookies -Cookies that improve the functionality of the site by storing your preferences.
11.3 We may also use or allow third parties to serve cookies. For example, like many companies, we use Google Analytics to help us monitor site traffic. If we include content from other sites (like Youtube, Facebook, Twitter), you may be sent cookies from these sites. We don’t control them, and you might want to check these third-party sites for more information about their cookies and how to manage them.
11.4 Differing browsers offer differing ways to configure your browser's cookie settings. Due to the wide range of differences among differing websites' privacy policies, many browsers allow for universal privacy settings which users can choose from. Users choose differing privacy settings based on their differing privacy concerns. If you wish to disable the setting of Cookies in your browser, please visit AboutCookies.org for the most up to date instructions.

12. Loyalty Points

12.1 Loyalty Points can only be redeemed against purchases made through cellarviewines.com.
12.2 Loyalty Points have no cash value.
12.3 Unused Loyalty Points will expire after 12 months from the date they were earned.

13. Contact Details

13.1 If you have any questions regarding orders and general enquiries please do let us know by:

• Entering the details on the Contact Us page.
• Emailing help@cellarviewines.com
• Calling our Customer Support Line on +44 (0)20 8892 3042
• Writing to us at :
CellarVie Wines Limited
Regal House - 5th Floor
70 London Road
Twickenham
TW1 3QS
 
 
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